Receptionists are rude. They talk (badly) about patients after they've hung up or gone into the dentists office. I'm not sure whether they think that desk is a noise blocker or they just don't care. Was supposed to be referred two years ago to get my wisdom teeth out, called up never was referred (was told by many it was up to two year wait) was laughed at when I said I'd waited and TRUSTED that they did they're job. It's a shame because the dentists that work there are really good, but the front staff put a lot of people off. A long wait time past appointment time every time you go, hence the time to listen to the receptionists moan about there job, break, and people.
Manager is awful, so immature. Went for a job interview and him and another manager just laughed all the way through it like it was a joke. At times it was like they were laughing at me because there were no jokes made. As im doing a degree I couldn't do the job as it was an apprenticeship which wasn't stated on the job vacancy. Completely wasted my time on them.
I have been using this practice for a few years now and have been pleased with the service. I went for my regular 6 monthly check up at the dentist a few days ago. Usually I get there bang on time at 8am or early and have to wait up to 15 minutes to be seen. Fair enough it's the first appointment, so I have never complained. On this occasion I had to drop my daughter off at school breakfast club and the car park was really busy so I arrived 5 mins late. There was only one person on reception. The customer in front of me had come without his wallet but only told the young guy on reception after he had filled out all of his paperwork / checked in etc. and he then had to book another appointment as they wouldn't allow him to pay later.By this time it was 8.15. I booked in for my appointment and was told that as I was 15 minutes late the dentist may not be able to see me. I pointed out that I had been standing there for 10 minutes and he had looked at me several times while serving the other guy. He said he would see what he could do. The next minute my dentist (who is really nice) came out and invited me into the treatment room. The receptionist then stood up, followed us in and started working as the dental assistant. So presumably my treatment couldn't have started earlier anyway. The dentists here are always excellent and very professional. On this occasion the receptionist was over officious, not at all welcoming and pretty rude to be honest. I admit that I arrived 5 minutes late, but I have regularly had to wait 10 to 15 minutes after my appointment time to be seen before and have never complained. So I found the receptionist's attitude to be pretty poor. Hopefully it was just a blip and the level of customer service will improve in future.
Highly recommended. I hadn't been for a check up for a few years. I needed help and they made me an appointment within a couple of hours. Fabulous dentists and dental nurses made me feel at ease. I wouldn't want to go anywhere else.
I hate the dentist! but the team are so warm and friendly. good banter with the staff. the nurses are really down to earth and friendly. I did get charged twice unfortunately for a check up as I didn't realise. the manager ensured I had a refund where a cheque was received a couple weeks later, he was very apologetic and understanding. overall a good experience x
Lovely, friendly reception staff and excellent, caring dentists who put you at ease from the moment you go in. Would highly recommend Aldridge House Dental Practice.Read More
Lovely friendly staff- great service. Would recommend.Read More
Was in a total state... couldn't get in anywhere else... appointment booked.... (swiftly)
They (Anita) put a smile back on my face.
Very greatful... thank you... highly recommended.
Have been into the practice this morning, had a tooth extraction. Helen on reception was very helpful. My dentist Jas was amazing. I cannot thank her enough for the care and patience I receivedRead More
Been using the practice for some years now. Went for my regular 6 monthly check up at the dentist yesterday. Usually I get there bang on time at 8am or early and have to wait 10 to 15 minutes to be seen. Fair enough it's the first appointment. Got caught up in traffic after dropping my daughter off at school and arrived 5 mins late. There was only one person on reception and the gentleman in front of me took a while to sort out an issue by which time it was 8.15. I booked in for my appointment and was told that as I was 15 minutes late the dentist may not be able to see me. I pointed out that I had been standing there for 10 minutes and the receptionist had looked at me several times while serving the other guy. He said he would see what he could do. The next minute my dentist (who is really nice) came out and invited me into the treatment room. At which point the receptionist got up and followed us into the treatment room and acted as dental assistant. So presumably we couldn't have started any earlier anyway as he was dealing with me. The dentists are very good here but the reception staff may benefit from some customer service training as it appears they can be a little over officious and unwelcoming.Read More
The receptionists are second to none..
I had to come in for a tooth extraction as I was in a lot off pain, they gt me in asap and the denist was so nice
love care u give me great wot she do ad she lovely lady she look after uRead More
Fantastic service from all the staff. All very pleasant. Got explained what was happening and kept being asked if I was OK. Would recommend this dentist. Thank youRead More
I used to be the manager here and have continued to go back for my own dental care. I went yesterday to have preparation for two inlays. The dentist who I now see was thorough, gentle and explained everything to me. Despite being in the dental trade I am still a nervous patient but I have to say I was totally put at ease! Thanks guys for continuing to provide my care!Read More